1. Home
  2. Return and complaint

Return and complaint

return process 

You have 14 days to return the item from the date you receive it. You can return items that don't have the original tags, provided they show no signs of use. I have 14 days from the date the package arrives at my office to verify the return. We make every effort to ensure the refund process is as short as possible, but please be patient.

Return via WygodneZwroty.pl:

Send the parcel with the returned goods using the service → CONVENIENT RETURNS, following the instructions on the portal:

Self return

Fill in → online return form or a paper return form that you will attach to your return package (download it here → return form), attach it to the shipment.

Send the parcel to the office address: Warsaw Dog ul. Myśliborska 53/210, 03-185 Warsaw.

If you want to return a product that comes with an engraving on a hanger - remove the hanger before sending the product back for return.

I want to exchange a product

We sew all products to order and we have no stock. Therefore, please return and order a new product.

I want to make a complaint about the product

  1. Place the product (s) you advertise in the package and fill it in form  and attach it to the package.
  2. Use the site convenientzwroty.pl, selecting the name WARSAW DOG from the list of stores and then following the instructions convenientzwroty.pl
  3. If the complaint is considered positively, we will refund the shipping costs.
  4. We will consider the complaint within 14 days.

For details, see in Regulations.

We play fair, which is why our products are covered 2-year warranty. If you notice a defect, please contact us. Send an email to: [email protected] and describe the situation. Please note that wear and tear of the material (e.g. breaking a buckle or peeling off the paint from the fittings) is not a basis for a complaint. Read it how to care for accessories that they will serve you as long as possible.

For more information, see Regulations.