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Returns and complaints

Home  /  Returns and complaints

We like to do well, so you have 14 days after receiving the package to let us know you want to return item. Please send back peacefully. The most important thing is to feel good about your purchase.

How to make a return?

  1. Put products that you want to return and bill of sale into envelope.
  2. Download and fill out the Return/complaint form, put it also in envelope.
  3. Send it to the address: Warsaw Dog,  MyÅ›liborska Street 53/210, 03-185 Warsaw.
  4. Send us an email on hello@warsawdog.com about upcoming package.
  5. We’ll return your payment in 7 working days after receiving your package.

IMPORTANT! We do not accept returns for personalized products (eg engraved pendants, easy walk harnesses, custom made products). If you want to return the harness with engraved pendant – just send us harness without pendant.

How to make a complaint?

  1. Put products that you want to return and bill of sale into envelope.
  2. Download and fill out the Return/complaint form, put it also in envelope.
  3. Send it to the address: Warsaw Dog,  MyÅ›liborska Street 53/210, 03-185 Warsaw.
  4. Send us an email on hello@warsawdog.com about upcoming package.
  5. We’ll concider the complaint in 7 working days after receiving your package and send you an email about our decision.

For more information look in Rules and regulations.


Our products have 2 year warranty. If you notice a defect – contact us. Send an email to hello@warsawdog.com and describe the situation.

For more information look in Rules and regulations.

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